Bliss
Privacy

Data sub-processors

Below are all third-party services that process data on behalf of Bliss. Updated whenever a provider is added or removed. For questions or requests to exercise your rights under GDPR, write to us at privacy@bliss.al.

  • Google Cloud Vertex AI (Gemini)

    Purpose
    Processes the user's text to generate AI twin replies and summaries for the therapist.
    Data
    Chat text messages, the therapist's questionnaire, fragments of the therapist's writing.
    Region
    EU — europe-west4 (Netherlands).
    Legal basis
    Explicit consent (Art. 9(2)(a) GDPR: special category of mental health data).

  • OpenAI

    Purpose
    Computes embeddings (vectors) for the corpus of knowledge approved by therapists, so the twin can find relevant fragments.
    Data
    Only texts the therapist has explicitly approved as reference materials. No user messages.
    Region
    USA — Standard Contractual Clauses + Data Privacy Framework.
    Legal basis
    Therapist's legitimate interest (twin quality), without user data.

  • Daily.co

    Purpose
    Video session rooms between the user and the therapist.
    Data
    Audio/video during the session (real-time, not recorded), participant names.
    Region
    EU — eu-frankfurt (signaling).
    Legal basis
    Contractual necessity (delivering the session the user booked).

  • SendGrid (Twilio)

    Purpose
    Sending transactional emails (session confirmations, reminders, crisis alerts, invoices).
    Data
    Email address, username, session date, email type.
    Region
    USA — Standard Contractual Clauses + Data Privacy Framework.
    Legal basis
    Legitimate interest (operational communication) or contractual necessity.

  • Stripe

    Purpose
    Processing session payments and storing card details.
    Data
    Email, name, amount, payment identifiers. Card data never passes through our servers.
    Region
    EU — Stripe Technology Europe Limited.
    Legal basis
    Contractual necessity.

This listing represents all active sub-processors at the date this page was published. Material changes are announced before they take effect.