Terms & Conditions

Bliss provides a Platform that enables connection with verified practitioners (coaches or therapists) ("Practitioner") for counseling and other professional services via the internet. We do not provide counseling or other mental health services ourselves. Bliss is not an emergency service and should not be used for urgent situations. In emergency cases, you should contact emergency services in your country.

2.1. User Qualifications

To use the Platform, you must be at least 18 years old or of legal age and capable of acting. You must ensure that the information you provide is accurate and complete and update your information whenever necessary to ensure its accuracy and completeness.

2.2. Your Account

You must create an account to use our services. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify Bliss immediately of any unauthorized use of your account.

2.3. Permitted Use

Bliss must be used only for legal purposes and in accordance with these Terms. You must not use the platform to send illegal, abusive, offensive, obscene materials or materials that violate others' rights.

Our Privacy Policy describes how we collect, use, and protect your personal information. By using the Platform, you agree to the collection and use of your information in accordance with our Privacy Policy and applicable data protection law. Bliss processes personal data in accordance with the EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and the Finnish Data Protection Act (1050/2018), under the oversight of the Finnish Data Protection Ombudsman (Tietosuojavaltuutettu). Processing is carried out on one or more lawful bases under Article 6 GDPR — including the performance of a contract, compliance with a legal obligation, or your explicit consent where required (e.g., for processing special category health data under Article 9 GDPR). Personal data will not be sold to third parties for marketing, promotional, or similar purposes.

You have the right to access, rectify, erase, restrict processing of, and receive a portable copy of your personal data, and to object to its processing. To exercise these rights or to lodge a complaint, you may contact us at info@bliss.al or contact the Finnish Data Protection Ombudsman at tietosuoja.fi.

4.1. Service Fees

You agree to pay all fees specified for services received through Bliss. Payments are non-refundable, except where the user exercises their statutory right of withdrawal before the service commences, or as otherwise required by mandatory Finnish consumer law.

4.2. Payment Methods

Bliss accepts payments through valid credit and debit cards, as well as other accepted methods. You authorize Bliss to charge your payment method for services received.

4.3. Payment Disputes

If you have any payment disputes, please contact us at info@bliss.al. We will try to resolve any dispute fairly and reasonably.

4.4. Right of Withdrawal

Under the Finnish Consumer Protection Act (38/1978, Chapter 6) and EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from a distance contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day you entered into the contract. To exercise your right of withdrawal, you must notify Bliss at info@bliss.al with a clear statement of your decision to withdraw before the withdrawal period expires. You may use the EU standard withdrawal form, but it is not obligatory.

If you request that services begin during the 14-day withdrawal period, you acknowledge that you will remain liable to pay a proportionate amount for services actually provided up to the point of withdrawal. Please note that the right of withdrawal does not apply to services that have been fully performed with your prior express consent and acknowledgment that you will lose your right of withdrawal once the contract is fully performed. Bliss will confirm receipt of your withdrawal notice without undue delay and will process any refund due within 14 days of receiving the withdrawal notice.

5.1. Practitioners

Practitioners providing services through Bliss are verified and independent, they are not employees, agents, or representatives of Bliss. The Platform's role is limited to facilitating the connection between the Practitioner and User. They are responsible for providing professional services and protecting their clients' confidentiality. Bliss is not responsible for the quality or results of services provided by practitioners.

If you feel the Practitioner's Services do not meet your needs or expectations, you may choose another Practitioner offering services through the Platform.

If a Practitioner with whom you are connected stops using the Platform at any time after you have been connected, we will send you an email to notify you that your Practitioner is no longer on the Platform and that you have the option to connect with a new Practitioner.

While we hope that the Practitioner's Services are helpful to you, you understand, agree, and acknowledge that they may not be the appropriate solution for everyone's needs and that they may not be suitable for every particular situation and/or a replacement for certain mental health needs.

5.2. Confidentiality

Practitioners are obligated to respect confidentiality and data protection rules according to applicable legislation.

6.1. Limited Liability

Bliss is not responsible for any damage that may arise from the use of Practitioners' services through the Platform. We do not guarantee that our services will be uninterrupted or error-free. To the maximum extent permitted by law, Bliss excludes all liability for direct, indirect, special, incidental, or consequential damages that may arise from the use of our platform.

6.2. No Warranty

Bliss makes no warranties, expressed or implied, regarding the accuracy, reliability, quality, or suitability of services provided by Counselors for any particular purpose. You understand and accept that you are receiving the service and counseling directly from the Counselor, who is qualified in accordance with applicable Finnish law and relevant EU regulations, and you are not receiving counseling services from the Platform or its representatives. Nothing in this clause limits or excludes any mandatory statutory rights you hold as a consumer under the Finnish Consumer Protection Act (38/1978), the EU Consumer Rights Directive (2011/83/EU), or other applicable mandatory legislation.

To the extent permitted by mandatory applicable law, including the Finnish Consumer Protection Act (38/1978), you agree to indemnify and hold harmless Bliss, its officers, employees, and representatives from any claims, damages, losses, or costs (including reasonable legal fees) that arise directly from your wilful misconduct or gross negligence in connection with your use of the Platform, or from your material breach of these Terms. This clause does not limit or affect any statutory rights you hold as a consumer under Finnish or EU law, and shall not be construed to impose liability on consumers beyond what is permitted under mandatory consumer protection legislation.

We reserve the right to change these Terms of Service at any time. We will notify you of any material changes at least 30 days in advance by email or through a prominent notice on the Platform. The notification will clearly state the nature of the changes and their effective date. Continued use of our services after the effective date constitutes your acceptance of the updated Terms. If you do not accept the changes, you may terminate your account before the changes take effect. Minor or clarificatory changes may take effect immediately with appropriate notice.

Bliss reserves the right to terminate or suspend your account and access to our services if you materially violate these Terms or applicable law. Except in cases of serious, immediate, or repeated violations, Bliss will provide you with reasonable prior written notice of any intended termination or suspension, and an opportunity to remedy the breach. Termination will not affect any rights or obligations accrued prior to termination. Where required by the Finnish Consumer Protection Act (38/1978) or other mandatory legislation, your statutory rights remain unaffected.

All content on Bliss, including texts, graphics, logos, and software, is the property of Bliss or its licensors and is protected by copyright and other intellectual property rights. You do not have the right to copy, distribute, modify, or create derivative works from Bliss content without our express written permission.

Bliss reserves the right to refuse service to any user for legitimate and proportionate reasons, including violation of these Terms or applicable law. Bliss will not refuse service on grounds prohibited by the Finnish Non-Discrimination Act (1325/2014), the Finnish Equality Act (609/1986), or any other applicable Finnish or EU anti-discrimination legislation.

Refunds will be offered if the psychologist doesn't show up for the session or by reviewing each case individually. You may need to meet specific criteria to get your money back. To request a refund, please contact Bliss at info@bliss.al and explain why you were not satisfied with the services provided. Be sure to mention the compensation amount you wish to be refunded. You may include screenshots, bank statements, or other documents in your email to support your request.

These Terms of Service are governed and interpreted in accordance with the laws of Finland, including the Finnish Consumer Protection Act (38/1978) and applicable EU regulations, without regard to conflict of law principles. If you are a consumer habitually resident in another EU member state, you also retain the benefit of any mandatory consumer protection provisions afforded by the law of your country of habitual residence that cannot be derogated from by agreement.

Any dispute arising from or in connection with these Terms will first be addressed through good-faith negotiation between the parties. If a resolution cannot be reached within a reasonable time, you may, as a consumer, submit the matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta, kuluttajariita.fi), which provides free-of-charge alternative dispute resolution for consumer disputes. You may also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. Either party may also bring proceedings before the competent courts of Finland. As a consumer, you may bring proceedings in the courts of your country of habitual residence within the EU.

You may terminate your use of our services at any time by closing your account. Upon closing your account, your access to the Platform will cease. Any outstanding obligations incurred prior to termination remain unaffected. To close your account, please contact us at info@bliss.al or use the account settings on the Platform.

These Terms constitute the entire agreement between you and Bliss and supersede any prior written or oral agreements regarding our services. If any provision of these Terms is deemed invalid or unenforceable, the remaining portion of the Terms will continue to be in force and enforceable. Bliss's failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

Bliss will not be liable for any delay or failure to fulfill its obligations under these Terms if such delay or failure results from any cause beyond its reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes or lack of transportation, fuel, energy, labor or materials, internet blockages, extraordinary technical incidents such as massive cyber attacks, destruction of technological infrastructure due to viruses or other attacks, etc.

Bliss may send you notifications, including those related to changes to these Terms, by email, regular mail, or through Platform publications.

These Terms are provided in English. A Finnish-language version may be made available. If there is any discrepancy between the English version and any translated version, the English version shall prevail, unless mandatory Finnish law requires otherwise.

Bliss reserves the right to modify, suspend, or discontinue, temporarily or permanently, the Platform or any part thereof, with or without notice, and will not be liable to you or any third party for any such modification, suspension, or discontinuation.

Nothing in these Terms will give any right or benefit to any third party or grant any right to enforce any term herein.

If you have any questions about these Terms of Service, please contact us at info@bliss.al. (Bliss, Finnish Business ID (Y-tunnus): 3576426-2.)