Terms & Conditions

Bliss provides a Platform that enables connection with verified counselors and other mental health professionals ("Counselor/Therapist") for counseling and other professional services via the internet. We do not provide counseling or other mental health services ourselves. Bliss is not an emergency service and should not be used for urgent situations. In emergency cases, you should contact emergency services in your country.

2.1. User Qualifications

To use the Platform, you must be at least 18 years old or of legal age and capable of acting. You must ensure that the information you provide is accurate and complete and update your information whenever necessary to ensure its accuracy and completeness.

2.2. Your Account

You must create an account to use our services. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify Bliss immediately of any unauthorized use of your account.

2.3. Permitted Use

Bliss must be used only for legal purposes and in accordance with these Terms. You must not use the platform to send illegal, abusive, offensive, obscene materials or materials that violate others' rights.

Our Privacy Policy describes how we collect, use, and protect your personal information. By using the Platform, you agree to the collection and use of your information in accordance with our Privacy Policy. Bliss will process User data in accordance with the legal regulations of the Republic of Albania, and this data will be kept confidential in relation to third parties. Users' personal data will not be sold to third parties for marketing, promotional, or similar purposes under any circumstances.

4.1. Service Fees

You agree to pay all fees specified for services received through Bliss. All payments are non-refundable unless otherwise required by law.

4.2. Payment Methods

Bliss accepts payments through valid credit and debit cards, as well as other accepted methods. You authorize Bliss to charge your payment method for services received.

4.3. Payment Disputes

If you have any payment disputes, please contact us at info@bliss.al. We will try to resolve any dispute fairly and reasonably.

5.1. Counselors

Counselors providing services through Bliss are verified and independent, they are not employees, agents, or representatives of Bliss. The Platform's role is limited to facilitating the connection between the Counselor and User. They are responsible for providing professional services and protecting their clients' confidentiality. Bliss is not responsible for the quality or results of services provided by counselors.

If you feel the Counselor's Services do not meet your needs or expectations, you may choose another Counselor offering services through the Platform.

If a Counselor with whom you are connected stops using the Platform at any time after you have been connected, we will send you an email to notify you that your Counselor is no longer on the Platform and that you have the option to connect with a new Counselor.

While we hope that the Counselor's Services are helpful to you, you understand, agree, and acknowledge that they may not be the appropriate solution for everyone's needs and that they may not be suitable for every particular situation and/or a replacement for certain mental health needs.

5.2. Confidentiality

Counselors are obligated to respect confidentiality and data protection rules according to applicable legislation.

6.1. Limited Liability

Bliss is not responsible for any damage that may arise from the use of Counselors' services through the Platform. We do not guarantee that our services will be uninterrupted or error-free. To the maximum extent permitted by law, Bliss excludes all liability for direct, indirect, special, incidental, or consequential damages that may arise from the use of our platform.

6.2. No Warranty

Bliss makes no warranties, expressed or implied, regarding the accuracy, reliability, quality, or suitability of services provided by Counselors for any particular purpose. You understand and accept that you are receiving the service and counseling directly from the Counselor who is verified in the relevant field according to Albanian law and institutions, and you are not receiving counseling services from the Platform or its representatives.

You agree to defend, indemnify, and hold harmless Bliss, its officers, employees, and representatives from any claims, damages, losses, or costs (including legal fees) that may arise from your use of our platform or from your breach of these Terms.

We reserve the right to change these Terms of Service at any time. Changes will take effect immediately upon posting on our site. You are obligated to regularly review these Terms to stay informed of any changes. Continued use of our services after posting changes constitutes your acceptance of these changes.

Bliss reserves the right to terminate or suspend your account and access to our services at any time, without prior notice, if you violate these Terms, or for any other reason at Bliss's discretion.

All content on Bliss, including texts, graphics, logos, and software, is the property of Bliss or its licensors and is protected by copyright and other intellectual property rights. You do not have the right to copy, distribute, modify, or create derivative works from Bliss content without our express written permission.

Bliss reserves the right to refuse service to any user, for any reason, at any time.

Refunds will be offered if the psychologist doesn't show up for the session or by reviewing each case individually. You may need to meet specific criteria to get your money back. To request a refund, please contact Bliss at info@bliss.al and explain why you were not satisfied with the services provided. Be sure to mention the compensation amount you wish to be refunded. You may include screenshots, bank statements, or other documents in your email to support your request.

These Terms of Service are governed and interpreted in accordance with the laws of the Republic of Albania, regardless of conflicts of legal principles.

Any dispute arising from or in connection with these Terms will be resolved through mutual understanding, and if this cannot be achieved, the parties will refer to the Court of First Instance of General Jurisdiction Tirana. The court's decision will be final and binding for all parties.

You may terminate the use of our services at any time by closing your account. We reserve the right to terminate or suspend your access to our services at any time and for any reason, including violation of these Terms.

These Terms constitute the entire agreement between you and Bliss and supersede any prior written or oral agreements regarding our services. If any provision of these Terms is deemed invalid or unenforceable, the remaining portion of the Terms will continue to be in force and enforceable. Bliss's failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

Bliss will not be liable for any delay or failure to fulfill its obligations under these Terms if such delay or failure results from any cause beyond its reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes or lack of transportation, fuel, energy, labor or materials, internet blockages, extraordinary technical incidents such as massive cyber attacks, destruction of technological infrastructure due to viruses or other attacks, etc.

Bliss may send you notifications, including those related to changes to these Terms, by email, regular mail, or through Platform publications.

If these Terms are translated into any other language and there is any discrepancy between the Albanian version and the translated version, the Albanian version shall prevail.

Bliss reserves the right to modify, suspend, or discontinue, temporarily or permanently, the Platform or any part thereof, with or without notice, and will not be liable to you or any third party for any such modification, suspension, or discontinuation.

Nothing in these Terms will give any right or benefit to any third party or grant any right to enforce any term herein.

These Terms will be governed and interpreted in accordance with the legal framework of the Republic of Albania.

Any dispute that cannot be resolved amicably will be resolved by the competent courts of the Republic of Albania.

If you have any questions about these Terms of Service, please contact us at info@bliss.al.