Privacy Policy

At Bliss, we take your privacy very seriously and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your personal information. These policies aim to establish rules by which Bliss protects your personal data from misuse by any unauthorized person and in any manner not compliant with Law No. 9887, dated 10/3/2008 "On Personal Data Protection" as amended and other legal and sublegal acts in this field.

We collect your personal information in various ways to provide better services and improve your experience on our platform. Personal data we collect includes, but is not limited to:

• First and last name;
• Email address;
• Phone number;
• Demographic information;
• Mental health information (if necessary for service provision).

Personal information may be collected through:

• Platform Registration;
• Completing online forms;
• Communications via email, phone, or other communication platforms;
• Services provided during online therapy sessions.

Your personal data will be used for the following purposes:

• To provide and improve our services;
• To communicate with you;
• To conduct statistical analysis and research;
• To ensure platform protection and security;
• To fulfill legal and regulatory obligations;
• To verify identity;
• To help us monitor and improve the services we offer.

We store your personal data for as long as necessary for the purposes for which they were collected or as required by law. Your data is protected with advanced security measures to prevent unauthorized access, use, or disclosure.

Your health information will be treated with a high level of security and confidentiality, including:

• Data storage on secure servers;
• Limited access for therapists and authorized personnel.

We will not share your personal information with third parties, except in the following cases:

• With your express consent;
• When required by law.

We use various measures to protect your personal information, including:

• Data encryption;
• Restricted access to your personal information;
• Continuous monitoring of our systems to prevent and detect any unauthorized access.

You have the following rights regarding your personal data:

• The right to request access to your personal data
• The right to request correction or updating of your data
• The right to request deletion of your data
• The right to object to the processing of your data
• The right to request restriction of your data processing
• The right to request transfer of your data in a structured format

We may update this privacy policy from time to time to reflect changes in our privacy practices. We will notify you of any significant changes through our platform or by email.

If you have questions or concerns about this privacy policy, please contact us at: info@bliss.al

By using the Bliss platform, you accept the terms of this privacy policy.