Rescheduling & cancelling

Plans change. Here’s how moving or cancelling a session works, and what happens to your payment.

Rescheduling

You can reschedule a session as long as it’s more than 24 hours away. Pick a new open slot and the session moves — your payment carries over to the new time, so you’re not charged again. Both you and your therapist get an updated confirmation, and the video room is re-timed to the new slot automatically.

Heads up

Within 24 hours of the start, rescheduling is closed — at that point, reach out to your therapist or Bliss directly.

Cancelling

You can cancel from your sessions list. Cancelling notifies your therapist, and the private video room is torn down so the link no longer works.

Refunds

Refunds aren’t automatic on cancellation. They’re reviewed case by case — for example, if a therapist doesn’t show. To request one, contact info@bliss.al with the details. See the Terms of Service for the full policy.